Business context
Companies all sizes face an increase pressure to optimize their processes, to rip additional value out of their existing information flows and to differentiate from competition.
Traditional model relying on static processes in an manufacturing belt manner are not agile enough and don't deliver the intelligence necessary for the digital era and the expectation of pot millennial generation. ERP key areas are finance, operations, manufacturing , customer relationship , sales impacting the interaction between the company its suppliers and its customers.. There is an immediate need to digitalize, to offer customers / supplier role based web and mobile access , to boost employees working experience and to leverage technological advances lie business intelligence, machine learning and AI.
Major disruptors like Salesforce or Workday pushed companies into re-evaluating their existing CRM or HR solutions and some of them migrating part of their business processed to the SaaS alternatives. Such migrations were mainly because the obvious benefits like access form everywhere, modern UI, integrated mobile experience and sleek integration capabilities.
The aspects listed above persuade more and more companies to revisit their legacy ERP processes and modernize them. There is a need of strong partners like Expertware capable of providing a modern application support, identifying areas of improvements, delivering vendor independent functional and technical roadmaps based on your existing situation and assisting you getting strategical milestones implemented.
Our application support relies on heavily automated technical support and business processes (OCR, RPA-BPA, BI continuous information gathering ).
Our experience
With more than 100 years cumulated experience implementing, customizing and supporting large SAP enterprise deployments we are confident that we offer a competitive and broad solution to maintain and optimize SAP landscapes of our customers. We have been involved since early SAP days having completed many implementation on various platforms Unix, Microsoft for some of them being in the firsts roll-outs
Application monitoring (24 x 7)
We configure proactive monitoring and tuning as centralized solution manager dashboards and cockpits ensuring resolution of potential problems even before any incidents are logged by the end users. Our Basis team identifies the potential points of failures, gather log data and set alerts based on criticality.
We have extensive experience to manage complex SAP landscapes with multiple integrations:
Enterprise Portal aggregating content form KM, ECC, BW, CRM , GRC
Fiori Mobile apps for ESS/MSS, FICO AR/AP
SAP PI/XI interfaces to customers/suppliers, to exchange master data to/from other applications (Project Management, Service-Now / Jira, Salesforce and many others )
